What’s Driving Apple’s Epic Valuation, in 14 Charts.. In the real estate industry, where talking to people is everything, bad customer service will end your career, quickly. Enter VoIP (Voice over Internet Protocol), cloud software that provides you with a business phone number and transmits.

Social Media Customer Service in a Crisis: Southwest Airlines Case Study. johnshipka.com. How Southwest Airlines Used Social Media to Mitigate a Crisis With over 52,000 employees and operating more than 3,900 departures a day during peak travel season, Southwest Airlines is regarded as one of the best domestic airlines in the United States.

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Argyle Executive Forum, in partnership with Clarabridge, has brought together senior customer care, customer experience and contact center executives for a strategic webinar focusing on social customer service at the 2016 Reaching Generation Hashtag: Leveraging Social Media for Customer Success Virtual Event.

Clarabridge, a provider of customer experience management (CEM) solutions, has updated its customer intelligence platform with new features to help users understand how customers are feeling and drill down to root-causes.. Receive customer service news, trends, and analysis, plus expert.

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69% of businesses have experienced a crisis in the last five years. 29% don’t have a crisis management team. Brands are exposed on social media. They’re vulnerable to consumer attacks. While companies try to prevent a crisis, they should be readying for one to hit. Unprepared, and brand.

Clarabridge, Inc., a provider of Customer Experience Management (CEM) solutions, announced a full-service solution designed specifically for the retail banking industry. This new offering will help companies collect customer feedback for a better, more accurate understanding of the complete customer.

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Social customer care is a prime opportunity to disseminate information and answer questions during times of crises. It allows for real-time, personal messages that can reach hundreds, thousands, or even millions of people at once. We’ve already seen how Verizon used social customer care to help their customers affected by Hurricane Sandy. By.

Why brands have to embrace social media customer service. Social media is already the preferred customer service channel for millennials, and it is growing in popularity for older groups too. Research conducted by Twitter shows 80% of users had @mentioned a brand during the 6-month study duration.